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Privacy policy
The User Privacy Policy
In our User Privacy Notice we have compiled all essential information about our handling of your personal data and your corresponding rights for you.
1. Scope and updates of this User Privacy Notice
This User Privacy Notice applies to your use of this website and all Perldo applications, services (including payment services), products and tools (collectively the “Services”), regardless of how you access or use these Services, including access via mobile devices and apps.
2. Controller
Which Paradise Lanka Holdings (Pvt) Ltd (Perldo.com) is responsible for the collection and processing of your personal data in connection with the provision of the Services depends on how you use our Services.
2.1 Use of the payment services for sellers
Depending on the region in which you are located and whether we provide our payment services there, the following Paradise Lanka Holdings (Pvt) Ltd (Perldo.com) are responsible for the collection and processing of your personal data in connection with the provision of our payment services to sellers.
3. Data protection officer and contact
We have appointed data protection officers in several countries to oversee the protection of your personal data. You will find the contact details of your data protection officer in the Paradise Lanka Holding (Pvt) Ltd (Perldo.com) office at 72/1A, Anderson road, Kalubowila, Dehiwala 10350, Sri Lanka.
E-mail: [email protected]
Contact No: +94 77 8984129
4. What personal data we collect and process
We collect your personal data when you use our Services, create a new Perldo account, provide us with information via a web form, add or update information in your Perldo account, participate in online community discussions or otherwise interact with us..
4.1 Personal data you provide when using our Services or creating a Perldo account
- Data that identifies you, such as your name, address, telephone numbers, email addresses, your username or your tax identification number that you provide when setting up your Perldo account or at a later date.
- If you use our payment services as a seller, additional identification data (such as social security number or date of birth), tax identification numbers (such as VAT identification number) and other information (such as bank account number) that you provide when using our payment services as a seller.
- Data regarding purchases, or sales that you provide in a transaction.
- Content that you share with other users through our messaging tools
- Financial information (e.g. credit card and account numbers, transaction details, and form of payment).
- Shipping, billing, and other information you provide, as well as information required for customs clearance (such as tax identification numbers or other identification numbers) and relevant shipping information (such as shipment numbers and tracking information) .
- In some cases: age, gender, country of birth, nationality, employment status, family status, interests and preferences.
- You may provide us with additional information through a web form or by updating or adding information to your Perldo account, by participating in community discussions, member chats, surveys, inquiries, dispute resolution, customer service calls recorded with your consent, or if you contact us for any other reason regarding our Services.
- Other data that we are required or entitled by applicable law to collect and process and that we need for your authentication or identification, or for the verification of the data we collect.
4.2 Personal data we collect automatically when you use our Services or create a Perldo account
- Data that is generated as part of one of your transactions (purchases, sales) or that is linked to your Perldo account as a result of a transaction in which you are involved, such as transaction amounts, time and location of transactions and form of payment or payout method.
- Data that is generated through your other actions when you use our Services and which is linked to your Perldo account, e.g. when you place items in your shopping cart, place items on the watch list, save sellers, searches or interests, or follow users.
- Data regarding all other interactions with our Services, your advertising preferences, and your communications with us.
- Location data, including your general location data (e.g., IP address) and, with your permission, the precise location data of your mobile device. Please note that for most mobile devices, you can manage or disable the use of precise location services for all applications in the settings menu of your mobile device.
- Computer and connection information, such as statistics regarding your use of our Services, information on data traffic to and from websites, referral URL, information on advertisements, your IP address, your access times including accessed pages within our Services, your language settings and your weblog information.
4.3 Personal data we collect in connection with the use of cookies and similar technologies
We use cookies, web beacons and similar technologies to collect data in connection with our Services. We collect this data from the devices (including mobile devices) that you use our Services with. The data collected includes the following usage- and device-related information:
- Data about the pages you visit, the access time, frequency and duration of visits, the links on which you click and other actions you take as part of your use of our Services and in advertising and email content.
- Data about your activities and interactions with our advertising partners including data about the advertisements you were shown, how often they were shown, when and where they were shown, and whether you took any action, such as clicking on an advertisement or making a purchase.
- The user segment or category into which you as a user fall, for example: female, 20-49 years old, interested in sneakers.
- Model or device type, operating system and version, browser type and settings, device ID or individual device identifier, advertisement ID, individual device token, and cookie-related data (e.g. cookie ID).
- The IP address from which your device accesses our Services.
- Location data, including your general location data (e.g., IP address) and, with your permission, the precise location data of your mobile device. Please note that most mobile devices allow you to manage or disable the use of precise location services for all applications in the settings menu.
4.4 Personal data from other sources
We also collect personal data about you from other sources and from third parties to the extent permitted by applicable law. In particular, this includes the following data:
- Data from public sources (e.g. demographic data)
- Data from credit agencies or bureaus (e.g. credit reports/checks, identity confirmation, data for risk modeling and setting of credit limits)
- Data from data providers (e.g. “Know Your Customer”/identity verification, demographic, interest-based and online advertising related data)
- With regard to our payment services for sellers: data from government or other sources concerning any previous convictions of the respective seller, to the extent permitted by applicable law
We combine or connect the personal data we collect from you with data from these other sources. Where personal data is disclosed to us by third parties, we take steps to ensure that these third parties are legally permitted to disclose your personal data to us.
4.5 Social network data you share with us
- We allow you to use social networks (such as Facebook) or other providers of single sign-on services (such as Google or Apple) with whom you already have an account to create an Perldo account or to link your Perldo account to such single sign-on services. You can determine the personal data that we can access when authorizing the connection with the single sign-on service.
- We allow you to share personal data with social networks (such as Facebook) or to link your Perldo account to a social network. These social networks may automatically provide us with access to certain personal data they have stored about you (e.g. content you have viewed or enjoyed, information about the advertisements you have been shown or clicked on, etc.). You can determine the personal data that we can access through the privacy settings of each social network.
- We may also use plug-ins or other technologies from various social networks. If you click on a link displayed through a social network plug-in, you voluntarily connect to that social network.
5. Purposes and legal basis for data processing and categories of recipients
We process your personal data for various purposes and based on several different legal bases that allow this processing. For example, we process your personal data to provide and improve our Services, to provide you with a personalized user experience on this website, to contact you about your Perldo account and our Services, to provide customer service, to provide you with personalized advertising and marketing communications, and to detect, prevent, mitigate and investigate fraudulent or illegal activity. We also share your information with third parties, including service providers acting on our behalf, for these purposes. In addition, we may share your personal data among Perldo.com in order to fulfil our contract with you under the User Agreement and, if applicable, the Payments Terms of Use.
6. International data transfers
Some recipients of your personal data are located outside your country or have offices in countries where data protection laws may provide a different level of protection than the laws in your country. When transferring personal data to such recipients, we provide appropriate safeguards.
7. Storage duration and erasure
Your personal data will be stored by us and our service providers in accordance with applicable data protection laws to the extent necessary for the processing purposes set out in this User Privacy Notice. Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged or permitted to keep your personal data longer (e.g. for legal compliance, tax, accounting or auditing purposes, or to detect and prevent fraudulent or illegal activity on Perldo). This applies in particular to cases where we may still need the data for the execution of the contract or for the assertion of or defense against legal claims, or where such retention is otherwise required or permitted by law. In these cases, the duration of the restriction of processing depends on the respective statutory limitation or retention periods. The data will be deleted after the relevant limitation or retention periods have expired.
8. Rights as a data subject
Subject to possible restrictions under national law, as a data subject, you have the right to access, rectification, erasure, restriction of processing and data portability with regard to your personal data. In addition, you can withdraw your consent and object to our processing of your personal data on the basis of our legitimate interests. You can also lodge a complaint with a supervisory authority.
9. Cookies & similar technologies
When you use our Services, we and selected third parties use cookies and similar technologies to provide you with a better, faster and safer user experience or to show you personalized advertising. Cookies are small text files that are automatically created by your browser and stored on your device when you use the Services.
10. Data security
We protect your personal data through technical and organizational security measures to minimize risks associated with data loss, misuse, unauthorized access and unauthorized disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centers and authorization controls for data access.
11. Other important information regarding data protection
This section contains important additional information about the protection of personal data in connection with the use of our Services, including whether you are required to provide personal data.